Standardization and KM: Evaluating Knowledge Quality

1. ABSTRACT Organizations often use standardized practices as a means to improve knowledge management. We suggest that the use of standardization for KM efforts can take on two different forms. In one form, standardization explicates tacit knowledge in order to more effectively transfer knowledge within the organization. In the second form, standardization provides a tool to evaluate and capture knowledge. The type of employee, the impact on the organization and the measurement of system effectiveness are contingent upon the form of standardization employed. This paper summarizes our preliminary findings from a case study exploring an implementation of a standardized project management methodology at a multinational technology services company.